https://help.reportassist.com/index.php?action=history&feed=atom&title=TroubleshootingTroubleshooting - Revision history2026-05-17T15:30:39ZRevision history for this page on the wikiMediaWiki 1.33.1https://help.reportassist.com/index.php?title=Troubleshooting&diff=511&oldid=prevAnthony at 11:57, 19 June 20202020-06-19T11:57:42Z<p></p>
<p><b>New page</b></p><div>====Make sure it's not blocked:====<br />
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If you can't connect then please make sure that the program isn't being blocked by your antivirus system or network firewall.<br />
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You should allow the following addresses on both port 80 (HTTP) and 443 (HTTPS):<br />
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* [https://reportassist.com reportassist.com]<br />
* [https://reportplus.co.uk reportplus.co.uk]<br />
* [https://help.reportassist.com help.reportassist.com]<br />
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====Make sure file permissions are correctly set:====<br />
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In some circumstances, incorrect file permissions may lead to an issue that looks like a connection issue when it actually isn't.<br />
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The user must have ''''full control'''' and not just ''''read/write'''' access to the location where ReportAssist stores its cache data. You can find this location at the ReportAssist login screen by pressing '''CTRL-D''' (hold the CTRL key then press D).<br />
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An easy way to check if this is the case is to copy the program to a memory stick and try the program from there. If it works then it's not a connection issue and is a file permissions issue.</div>Anthony